Standard Sales Conditions for webshop for sale of goods to businesses.


These sales conditions apply to the sale of goods from to businesses. Along with an order placed with the webshop, confirmed by an order confirmation, they represent the contractual documentation for the sale. The terms and conditions are numbered serially in the event of changes. We will store details of which version of the Sales conditions are applicable to your order. To be able to shop at your business must be registered as a customer in our webshop. Business transactions are regulated by the Sale of Goods Act, Personal Data Act, E-Commerce Act and Credit Purchases Act. Click on the links for each act for more details on your rights and obligations when making a purchase.

1. The Parties

Vendor: Standard Online AS, business address: Lilleakerveien 2A, 0283 Oslo, postal address: P.O. Box 252, 1326 Lysaker, Norway, registered in the Brønnøysund-register ( under org. no.: 983 615 031, tel. +47 67 83 87 00, fax. +47 67 83 87 01, e-mail:, and referred to in the following as "we", "us" or the "vendor". Buyer: the company designated as Buyer on the order, and referred to in the following as "you", "yours" or the Buyer.

2. Making a purchase in the webshop

To help you when ordering/shopping in our web shop, we have collected all the information you need on the purchasing process etc in our Shopping Guide.

3. Ordering and contract process

Your order is binding when the order is registered by us. We are similarly bound by your order if it does not differ from that offered by us in our webshop, promotional material or in some other way. When we receive your order, it will automatically be confirmed. Order confirmation and receipts for payment by credit card will be shown on the screen and sent to your registered e-mail address. Please check your order confirmation thoroughly upon receipt and check that it complies with the order.

4. Data entered in the webshop

We strive to give our customers information on our products which is as correct as possible. We cannot however be held liable for textual and printing errors, which can entail that we cannot deliver in accordance with the information given in our webshop, our promotional materials or in some other way. We furthermore reserve the right to cancel an order or part of the same if the product is sold out. In the event of a product being out of stock, we will notify you.

5. Prices

All prices are stated exclusive of value added tax. The total cost including VAT for the purchase will be stated before ordering, and will include all charges related to the purchase, such as carriage, packaging etc.

6. Payment

The purchase price can be totalled via a credit card or invoice. When using a credit card, the purchase price will be deducted from your card when placing the order. An invoice will be issued upon despatch and is due for payment 20 days from the invoice date. A service charge will be charged for delivery by post. Special rates will apply to deliveries abroad. Unpaid overdue invoices will be referred to debt collection without prior notification. In the event of delayed payment, interest shall accrue in conformity with the Interest on Delayed Payments Act. If reminders must be sent, a reminder fee may be levied.

7. Conditions for course registrations

Registration for courses is binding. Any cancellations must be made in writing. In case of cancellation there will be a charge of 20% of the course fee, with a minimum amount of
NOK 500.

In case of cancellation later than:

  • 14 days before the course the charge is 50% of the course fee
  • 7 days before the course the course fee is charged in full

Paid spaces may freely be used by other participants from the same company. Written notification is required. We reserve the right to cancel or change the programme in the event of circumstances beyond our control.

8. Delivery and delay

Products will be delivered in the manner stated on the order confirmation.
If delivery of products is delayed, we will provide notification as soon as we are aware of it, along with details of when delivery can be made, or whether the products are out of stock. Depending on the nature of the product and length of delay, you can withhold payment (depending on the circumstances), demand delivery, claim compensation or cancel the order.

9. Checking products

Check that a delivery complies with the order confirmation, for damage during transport or for any defects or deficiencies as soon as possible after delivery.

10. Your rights in the event of defect or deficiency (warranty claim)

Warranty claims must be submitted within a reasonable period after they are observed or should have been observed. If the products have defects or deficiencies, you can demand remedy of the defect, replacement, price reduction, compensation or cancellation of the purchase (depending on the circumstances). Defects must be present when the product enters into your possession. Notification of defects and deficiencies concerning the products can be made to us verbally or in writing. We recommend that warranty claims are submitted in writing for the sake of evidence. We will confirm receipt of all warranty claims in writing, including receipt of goods returned to use for inspection or repair.

11. Returned goods

Norwegian Standards (Norsk Standard) cannot be returned, as Standard Online publishes/produces standards to order (Print on Demand). Standards and publications from other countries are not stocked by Standard Online, and must be specially ordered by us in accordance with your order. Consequently, returns cannot be accepted. In the event of a cancelled order for stock items, we will accept them in return providing notification has been received before the due date for payment. In such instances, the buyer will be liable for all costs associated with carriage etc., and that the goods are in new condition when received by Standard Online. Returns due to breakage, shortages or incorrect delivery must be reported to Standard Online within 8 working days of receipt. All returns must be approved in advance by Standard Online. Email: or tel. +47 67 83 87 00 to agree method of despatch. Only defects caused by Standard Online (incorrect products, incorrect delivery or warranty claims concerning quality) can give grounds for return. If a defect is caused by the customer, freight charges and 20% of the value of the goods supplied will be charged.

12. Personal data

In principal, we only process business details advised to us and which are necessary for us to fulfil our undertakings to your company. In instances in which we process business details which also contain personal data, and which are used for other purposes such as sending details of quotations etc, such details are only used when the person concerned has given their consent. The owners of personal data processed by us are entitled to access such data at any time, have them blocked or deleted. Please contact us via

13. Proprietary rights

The Vendor retains the proprietary rights of products supplied until the purchase price including interest and costs has been paid in full.

14. Disputes

The parties shall seek to resolve any disputes reasonably. If a dispute is not reasonably resolved between the parties, the Court of Oslo shall be the court of venue.


View standard sales conditions