Cancellation for consumers

Deliveries to private individuals must be paid by credit card. In certain circumstances, payment on delivery can be arranged. Such instances must be arranged with one of our sales personnel. Private individuals have the right to cancel an order under the terms of Norwegian legislation. A cancellation form can be downloaded at the bottom of the page, and is enclosed in shipments to private individuals.

Standard Online produces the standards according to order. This means that we do not produce more than we sell. This also has environmental benefits. As the products are made to order, they cannot be returned. If you are a consumer, you have certain special rights, namely a 14 day right of cancellation. However, this may be restricted. If the product is specifically produced for you, you must cover the costs for actual work and materials, as production commences before expiry of the right of cancellation. As this process is entirely automated, production cannot be deferred. If you are ordering standards that are to be printed, the right to cancellation may be restricted. If you are ordering standards for printing yourself, the right to cancellation is waived when the standard is printed.

Read the standard sales conditions

Download Cancellation Form here (PDF - only available in Norwegian)