When do we accept goods in return?


Consumers have 14 days unconditional right to cancel an order. Information on right to cancel.

Business customers

In the event of a cancelled order for stock items, we will accept them in return providing notification has been received before the due date for payment. In such instances, the buyer will be liable for all costs associated with carriage etc. The goods must be in new condition when received by Standard Online.

Norwegian Standards (Norsk Standard) cannot be returned, as Standard Online publishes standards to order (Print of Demand).

Standards and publications from other countries are not stocked by Standard Online, and can therefore not be returned.