ISO/TR 41013:2017

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Norsk tittel: Facility management — Scope, key concepts and benefits
Engelsk tittel: Facility management — Scope, key concepts and benefits
Varetype: Standard
Språk: Engelsk
Utgave: 1 (2017-07-11)
Antall sider: 5

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Omfang: <p>This document outlines the scope, key concepts and benefits of facility management (FM) and provides a context for the use and application of the terms defined in <std std-id="iso:std:iso:41011:en" type="undated"><std-ref>ISO 41011</std-ref></std>.</p><p>All organizations rely on support processes, which are often critical to their core business. FM integrates and optimizes a broad spectrum of support processes and delivers their output (the facility services), which enable the demand organization to focus on its primary activities. The aim of FM is to ensure that this support is available in line with the organization’s mission and strategy, e.g. in an appropriate form, defined quality and quantity, and provided in a cost effective manner.</p><p>In the past, there have been different understandings of the concept of FM globally, regionally, nationally or even within different types of organizations. FM capabilities have evolved in different ways in different countries, as has the quality of service provided. Demand organization expectations have evolved from local to national, and are now becoming global.</p><p>As a result of this evolution, the term FM is now used in different ways. Meanings range from a strategic business process model that integrates support services, to the name of the unit or entity in an organization managing these services, or even down to the discipline taught.</p><non-normative-note><label>NOTE</label><p>The term FM is also sometimes used for the provision of (single) operational services such as cleaning or housekeeping. Within this document, the term “facility service” is used in this context, which is more appropriate given the integrative function in the definition of FM.</p></non-normative-note>
Fastsatt: 2017-07-11
ICS: 03.080.10 - Industritjenester