I have problems with opening/reading a document

In order for the standard to be opened and printed, it must be opened in Adobe PDF reader

Adobe Acrobat Reader DC can be downloaded for free from www.adobe.com.

NB! Adobe Touch (pdf reader) will unfortunately not work for our services.

Some browsers sometimes uses their own PDF-program. Here is a general solution for PDF in Windows:

  • Download the standard
  • Go to windows folder the file resides in
  • Right click the file
  • Choose "Open with"
  • Then choose Adobe
  • The standard should now open.

Internet Explorer - recommended browser!

We recommend using the Internet Explorer on our site, since this browser works best with our website and systems.

How to open standards with Adobe in Internet Explorer - Video

(This video has no sound. Info text is in Norwegian.)


How to open standards in Google Chrome

Type «chrome://settings/content» in the address field in you Chrome browser.

You will now get to "Settings". Scroll down until you find "PDF documents." Click on "PDF documents" and enable "Download PDF files instead of automatically opening them in Chrome".

Settings for Chrome
Settings for PDF in Chrome



How to open standards with Adobe in Firefox - Video

Firefox setup of Adobe Reader/Acrobat. (This video has no sound.)


Safari (Mac)

In this step-by-step guide you will find information on how to enable Adobe Flash Player in Safari. Read more on Adobe's website:



Other PDF readers

If you have any other PDF readers installed (FoxIt, Nuance, PDFComplete, PDF Converter, Nitro) in addition to Adobe, and these are used instead of Adobe, an error message looking like this (or similar) will appear:

Error message when opening PDF


This message will depend on which PDF reader who tries to open the document on your computer.

To solve this problem, you can set Adobe as the default PDF program in the operating system (Windows/Mac). For information about setting system standards see: https://helpx.adobe.com/no/acrobat/kb/not-default-pdf-owner-windows10.html If you do not want to do this, then you can right-click the file you download and select "Open in / Open with", and manually select Adobe from the list that appears.


Do you have problems with eForms?

To open eForms in PDF you have to use Adobe Acrobat Reader in your browser. Read more about this under the heading “Unable to open eForms / How to open eForms in different browsers” (PS: this info is only available in Norwegian).